GAIN Co-Innovation Platform
A shared space for policymakers, programme teams and field workers to co-create social protection across seven countries.
GAIN wanted a place where people who design social protection programmes, and people who deliver them, could share what works. Working with Proportion, I led the UI direction across an international team and ran the user research in Nigeria.
- ReachSeven countries across Africa and South Asia
- UsersPolicymakers, programme teams, field workers
- PartnerProportion, Netherlands
Listening in Abuja
I ran interviews and co-creation sessions with government and NGO teams, including the National Home Grown School Feeding Programme. The finding changed the brief: people did not need more data. They needed each other’s stories, and an easy way to work together.
From repository to participation
We tested prototypes through design sprints and tried an experimental chatbot for collecting qualitative stories from the field over WhatsApp. The platform moved from a library people visit to a workspace people take part in.
One calm interface for many regions
Challenges, project journeys, a tools and template library, and an academy, all in one accessible visual language that works across very different contexts and connections.
What changed
- 7 countries unified in one interface
- 1 shared visual direction for the programme
- Field-first research that rewrote the brief